She kept calm when most people would have been overwhelmed and probably thought "forget this, but the other f word." I am sure she was overwhelmed but it never showed!!!
My wife woke up at 1 in the morning covered in bed bug bites at this hotel. We let the staff at the desk know and showed them the bites as well as one of the bugs we found. We were told to wait until a manager came in to talk to us. The manager came in and asked if we wanted another room and when we declined and wanted our money back, he told us his manager had to approve our refund before he could process it. The hotel manager, Carlin, refused to come in and talk to us, but told his employee he would contact us the next day. We left our phone numbers and emails and went home to wash everything we brought with us. We didn't hear from him for 3 days, so I called the hotel and was strung along for 2 months for our refund, which we still haven't received. I was told there had to be an investigation even though we had pictures and had literally shown them one of the bugs. The worst part is a week later when I had called for the 4th time, an employee told me they had already resold the room to someone else. Carlin was horrible to work with. He continually promised to get us our refund and never followed through. We gave him our phone numbers and emails multiple times and he never seemed to write them down. After telling us that he processed the refund he stated he sent us an email that we never received as a receipt. The refund was never processed with my card and Chase still has no record of this refund happening. We will never stay here again, and it was by far the worst hotel experience and customer service my wife and I have ever had to deal with.
While cleaning she would come back to the desk to check and see if any customers were waiting and then back to the room to clean.
I rarely write a review, but she needs one because provided SUPERIOR customer service .
We came here on a Staycation and could not have found a better deal. Hotel staff is very friendly,informational and helpful. Very clean, price good and deco was appealing. Breakfast was great, loved the pancake machine it was handy & delicious. Will definitely stay here again soon.
While helping me she had to assist a line full of customers and several repeated phone calls. In addition to managing the front desk she cleaned a room (mine) when she could have easily sent me on my way.
FYI, the hotel is great and the pictures are accurate.
However, there was hair in the bathtub. They also lost our friend's reservation, but the staff definitely made up for it with a nice room for them.
Overall, okay. The bed was comfortable and the front desk staff was friendly. They have a continental breakfast which was pretty typical.
EXCELLENT CUSTOMER SERVICE!!! Andrea went above and beyond to ensure that I had a great stay.
Front desk clerk was very nice and welcoming. The hotel was clean and in good condition. The beds were very comfortable. Free breakfast was great, better than most other hotels we've stayed at. They had a pancake maker and warm cinnamon rolls along with about anything else you'd want for breakfast. I would definitely stay here again!
Holiday Inn Express Suites Goshen is a US Lodging based in Goshen, Indiana. Holiday Inn Express Suites Goshen is located at 1415 Lincolnway E, Goshen, IN 46526, USA.
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