The staff here lied to our face about charges and then overcharged our group. The manager on duty assured us there would be no charges after the reservations and room numbers were screwed up multiple times. Before I left, I checked on the room charges, which I gladly would have paid, but the staff said they would stand behind Hampton Inn's 100 percent satisfaction guarantee. The hotel manager went behind his staff's back and charged us without even notifying the customer. We even have a voicemail from the hotel stating that there would be no charges. The manager then proceeded to tell us over the phone we would pay for it, we shouldn't have stayed there if there was a question over the charges and that his manager on duty at the time didn't have the authority to cancel any charges. I've never seen such poor management at a place of business. I will not stay at a Hampton Inn again. I would advise you to stay away from this place.
Clean and comfy like all Hamptons are! Room was very warm, like 80 degrees and this was with the thermostat off and it was winter time! We had to run the A/C to stay comfortable.
Nice people.. Rooms were very nice. Breakfast was typical for Hampton. Definitely would come back again.
Hotel was really clean. Staff was pleasant and helpful. Pool area was nice. There were a few dead bugs around the hot tub. But overall not bad.
Room was very clean. Beds and pillows were comfortable. Thermostat was easy to use and worked well. Breakfast included a nice selection of hot and cold items. Coffee was very good. Staff was friendly and helpful.
Hampton Inn Goshen is a US Lodging based in Goshen, Indiana. Hampton Inn Goshen is located at 1968 Lincolnway E, Goshen, IN 46526, USA.
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