Staples, you can do better. I shop in Staples all over the country and this store has a real employee handicap.
I don't normally write bad reviews but The customer service was TERRIBLE! I waited for like 10 minutes on a Thursday morning (not because they were busy, there was like one other customer) then when I asked for help with printers just stunned silence, I asked if it would be compatible with my computer "I don't know" was the response... they obviously just wanted me to order online and not come to the store and bother them, then they didn't have the printer (which was in their Ad on sale!) in stock so I had to order online anyway. Waste of my time, I wanted some help and advice, I got more information from my 3 year old than the employee
Plus when I called later to speak with the manager I had to listen to a lengthy sales pitch before I could choose which dept. etc. I own a company and my time is worth something too; I am weary of being treated like a number.
First off I really like Staples but this one is a bad experience. Their print shop used to be super, now it's a pain. Just to get copies made it will be tomorrow before we can get to it. There seems to be an attitude of defensiveness instead of how can we fix this.
Went to store to have invitations printed after calling and getting details about what I needed as far as resolution size etcetera only to get there and find out that my invitations couldn't be printed because it had a Disney character on it. Didn't even get an apology or warning that I would need a license release if I wanted to have them printed total waste of time.
For the most part staff is friendly and helpful. I walk mostly into this store to drop off shipments. The UPS counter staff is not friendly whatsoever and don't seem very willing to help.
The customer service was great! The general manager was very nice and helpful picking out a keyboard for my computer. She let me open boxes that didn't have a display to try before I bought one.
Staples is a US Electronics Store based in Goshen, Indiana. Staples is located at 4024 Elkhart Rd Ste 26, Goshen, IN 46526, USA.
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