They were able to solve a problem nearly a year old that I was unable to resolve online or by phone. A good example of the importance of face to face interaction. It gets lost in the world of technology based support.
Sprint customer service is the absolute worst I've ever dealt with. It doesn't matter if it's the associates in the store, or the no common sense idiots that work for Sprint on the phone. The whole company sucks!!! The signal is extremely slow if none at all. All they care about is how many phones and contracts they sell and start. Afterwards, screw the customer, and it doesn't matter if its on the phone or the store. Not to mention, your bill will look like a mortgage payment, or several of your other bills combined every month. And they tell you one thing and do another, like with credits with your bill. Please go to some other cell company, where you will be treated right and appreciated for being a customer. Cause Sprint definitely don't appreciate their customers nor treat them right. It's all about the phone sells they make, contacts they start, and any accessories they can get you to buy.
Pathetic customer service. Employee was ignorant of current promotion and mocked me when I was polite and asked as it was new promo if he would look it up. Employee flat out refused. Called Sprint 800 number and representative was very helpful and called the store while I was on the phone and explained the employee the situation. I overheard the conversation and the representative on the phone told me the store understood. At this point I expected things to be ok. When the employee hung up the phone he made a scene in informing me that he was the manager and he was refusing to help me.
Busy store. Staff is helpful though and tries to make each customer feel welcomed. I regret switching though... service was better on Straight Talk.
Both times visiting, had to wait over 30 mins. Once helped, great service.
Sprint Store is a US Electronics Store based in Goshen, Indiana. Sprint Store is located at 2909 County Home Rd #2, Goshen, IN 46526, USA.
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